Packages are delivered within 48-72 hours from reception of your payment. The orders are shipped through Colissimo with a tracking number that you can follow on your Customer space. The order will be delivered to the address indicated on the order slip and must be signed upon delivery. If there is no one present to sign for the package, a note will be left at the address so that you can pick up your package at your nearest post office. Packages are kept at the post office for 15 calendar days. A form of identification is required in order to receive your package. If the package is not picked up within the time frame specified by the shipper, the items shall be returned to LE PETIT GERMAIN.
LE PETIT GERMAIN is not responsible for lost packages. Colissimo is the sole responsible entity in this case. However we will strive to do our best to help you in opening a file to Colissimo.
Shipment fees include packing fees. We advise you to group orders as we will not be able to gather separate orders.
If you have placed an order for delivery outside of the European Union, please note that custom fees and import taxes are imposed once the parcel arrives in the country of destination. As your order will be held by customs, you may be asked to pay these fees and taxes. These fees must be paid by the receiver (this also applies to retailers and wholesalers).
Unfortunately, we do not have any control over the amount imposed nor are we able to estimate the fees as the customs regulations vary from country to country.